“At Noble Strata we PROMISE to deliver outstanding service and GUARANTEE our performance by offering a series of service commitments that our staff and business are required to uphold”.
We will:
- Listen to you when you need our advice or assistance
- Identify with your concerns empathetically
- Be clear and open with you in our communications
- Take care to ensure you understand what we are saying to you and why
We will:
- Tailor our service to best meet your scheme’s specific needs
- Offer high quality service and value for money
- Only provide trusted trades and service providers to maintain your building
- Keep our fee structure simple and easy to understand
We will:
- Understand your needs and work with you to address your concerns
- Respect your feedback regarding our services
- Try to exceed your expectations
We will:
- Answer your call and respond to your correspondence quickly
- Treat you with respect and courtesy
- Value and respect your privacy
- Recognise that management of your home or investment asset is a serious matter
